(2020 AM) 105. How to Marry Clinical and Operational Excellence for Organizational Success is proudly presented to you by National Association for Home Care & Hospice. Thank you. We hope that you enjoy your course.
Description:
There is no question it takes a team effort to successfully run a home care agency. The two key components are the clinical team and operational team, each of which has very different roles and measures of success. This presentation will explain how aligning clinical and operational excellence in the office creates a win-win-win situation for both teams and ultimately for patient outcomes and satisfaction. Attendees will learn how clinical and operational teams can work together to grow the agency financially, allowing it to serve more patients and families
Learning Objectives:
- The participant will learn the building blocks to achieving clinical excellence
- The participant will learn how to identify key performance indicators that improve operational efficiency
- The participant will understand how communication leads to overall better outcomes for the clinical team, operational team, and patients
Faculty:
Brian Nelson
Lisa Malone