The Customer Experience: Keys to Improving Quality and Patient Safety is proudly presented to you by National Association for Home Care & Hospice. Thank you. We hope that you enjoy your course.
Learn the key factors leading to a superior customer experience. Then leverage this high level of customer satisfaction to improve quality of care and patient safety.
Objectives:
- Identify three key components of an exceptional customer experience
- Describe the link between a superior customer experience, quality of care, and patient safety
- Name three key tools used to improve customer experience
Faculty: Julia Finken, RN, BSN, CPHQ, CSSBB, Associate Director, The Joint Commission, Oakbrook Terrace, IL
Continuing education units are not available for this module
Track: Marketing & Business Development