QAPI and Measuring the Patient Experience: Beyond HHCAHPS is proudly presented to you by National Association for Home Care & Hospice. Thank you. We hope that you enjoy your course.
Organizations can utilize data from patient relations software, outbound calls, CAHP scores, and Gallup employee engagement surveys to measure patient and staff experience. This session will provide a framework to track results that ensures total transparency and drive improvements and recognizes best practices.
Learning Outcomes:
• Discuss strategies for how to prioritize necessary steps to create a patient experience improvement program from the ground up.
• Explain and assess various ways to go beyond the HHCAHPS to measure patient experience.
• Compose strategies for utilizing patient relations software and outbound calls to validate and improve HHCAHP scores.
• Recognize how you can engage staff to understand and address improvement initiatives.
Faculty: Joan Forrer, BSN, RN, LSSMBB
Ms. Lisa Dillon Zwerding, MSN, RN, BC
Marie Perillo, MSN, RN
Robert Rosati, PhD