Providing Customer Service for Canada

Course Code: REL-CAN-PAC-0-PCSERVC

Hours: 0.25

Type: Online Course

Content Expiration Date: 12/31/2026

Learning Objectives:
Define good customer service.
List at least three strategies for providing customer service.

Outline:

Section 1: Introduction

About This Course

Learning Objectives

Section 2: Customer Service: The Basics

Who Is Your Customer?

What Is Customer Service?

Successful Customer Service

First Impressions

Communicate You Care

Customer Service in Action

Scenario 1

Scenario 2

Scenario 3

Scenario 4

Summary

Section 3: Conclusion

Course Summary

Course Contributor

Subject Matter Expert: Kim Matthews, RN

Kimberly Matthews, RN obtained a nursing degree from Western Kentucky University in 1998.  Ms. Matthews possesses over 20 years of nursing experience with over 17 of those in the Skilled Nursing industry.  Ms. Matthews has extensive experience in MDS, restorative nursing programs, and nursing management.  Ms. Matthews is currently a Post Acute Care Content writer and subject matter expert for MDS.

Target Audience:
The target audience for this course is: General Staff; in the following settings: Post-Acute Care.

Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.

Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.

Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.