Keys to Improving the Patient Experience ... and Their Evaluations is proudly presented to you by National Association for Home Care & Hospice. Thank you. We hope that you enjoy your course.
While patient-centered care has long been the goal of quality providers, the patient experience – and related evaluations affecting reimbursement – are becoming increasingly important. But are providers effectively assessing the patient experience from the patient's perspective? The speakers challenge conventional thinking about the way providers view the patient experience. They share insights, advice and techniques as they break down the processes, mindset and even the language of how providers approach the patient experience – and offer ideas to improve.
Learning Outcomes:
- Compare and contrast the mindset and language of clinically-driven patient encounters with those who are relationship-driven.
- Identify takeaways from over 17,000 surveys with family healthcare decision-makers and hundreds of interviews with patients and their family caregivers.
- Apply techniques to build stronger relationships with patients resulting in improved patient experiences and increased evaluation scores in areas including HHCAHPS scores and Home Health Compare.
Faculty:
Cooper Linton, MBA, MSHA
Stan Massey
Nursing 1.0 Contact Hours awarded. Hours for this module will expire November 1, 2021