Course Code: REL-PAC-0-IMPC
Hours: 1
Type: Online Course
Content Expiration Date: 12/31/2027
Learning Objectives:
Discuss the difference between being a coach and being a boss.
Describe two ways to confront and correct poor performance through coaching and a performance improvement plan.
Explain how to make the transition from manager to coach.
Outline:
Section 1: The Purpose of Employee Coaching
Definition of Coaching
Employee Coaching
Knowledge Check
Effective Coaching
Knowledge Check
Key Takeaways
Section 2: Making the Transition to Coach
The Coach
Trust and a Coaching Climate
Effective Communication for Coaches
Judging Versus Learning
Telling Versus Asking
Coaching Questions
Nonverbal Communication
Addressing an Employee’s Attitude
Knowledge Check
Key Takeaways
Section 3: Coaching Feedback and Correcting Performance
Giving Feedback
Receiving Feedback
Confronting Poor Performance
Knowledge Check
Corrective Coaching
Dealing With Poor Performance
Knowledge Check
Key Takeaways
Section 4: Conclusion
Course Summary
Course Contributors
References
Subject Matter Expert: David Morstad, M.Ed.
David Morstad, M.Ed., has served as a Corporate Director of Training, VP/Communications, and is a veteran of nearly forty years in the human services field. He is a Fellow of the American Association on Intellectual and Developmental Disabilities and a sought-after writer and speaker on issues of leadership in the disability field.
Writer: Kim Matthews, RN
Kimberly Matthews, RN obtained a nursing degree from Western Kentucky University in 1998. Ms. Matthews possesses over 20 years of nursing experience with over 17 of those in the Skilled Nursing industry. Ms. Matthews has extensive experience in MDS, restorative nursing programs, and nursing management. Ms. Matthews is currently a Post Acute Care Content writer and subject matter expert for MDS.
Target Audience:
The target audience for this course is: Administrators; Human Resource Professional; Nurses; in the following settings: Post-Acute Care.
Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.
All courses offered by Relias Learning, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.