Cutting the Cord: Inside a Top-10 Home Health and Hospice Organization's Leveraging Technology to Develop its Own Call Center is proudly presented to you by National Association for Home Care & Hospice. Thank you. We hope that you enjoy your course.
Description:
You will feel like you are in an internal meeting. One of the country's Top-10 HHH (Home-Health and Hospice) providers will share how they partnered to develop their own call center. This is not your father or mother's call center. This is a highly sophisticated operation akin to that used by the largest companies in the world. It customizes operations for regions, business types (e.g. Hospice or Home-Health), and for unique geographies and populations. Hospice leadership will share their ideology for the project, their partnership requirements, their workflow processes, their challenges and quick-wins, and, ultimately, their ROI and vision for future implementation. Listen to a moderated panel of the client's administrative, IT, and Quality execs and save plenty of time for you to ask and have your burning (and burnout) questions answered.
Learning Objectives:
- Assess your existing People, Process, and Technology Infrastructure and develop short-term, mid-range, and long-lasting goals.
- Get an inside look at the process a best-of-class HHH organization leveraged to partner with, then build a solution for managing after- hours and weekend communications from Home-Health andHospice patients, caregivers, and others.
- Get straight-up answers and advice on leveraging technologies and partnerships to develop your own strategies and solutions.
Faculty:
Angie Nanda
Kevin Childs
Laurie Nelson, BSN, RN
Mike Chelette, RN, BSN, ASN
Nursing 1.0 Contact Hours awarded.
Nursing Contact Hours for this module will expire on October 23, 2024.