Course Code: REL-BHC-0-CCMAP
Hours: 1
Type: Online Course
Content Expiration Date: 12/31/2029
Learning Objectives:
Apply a biopsychosocial assessment and dynamic service planning strategies to identify and address client needs across the care continuum.
Name specific care management practices that strengthen collaboration across health, behavioral health, and social service systems.
Identify strategies to support recovery and engagement for individuals with complex behavioral health challenges.
Outline:
Section 1: Assessment, Care Planning, and Goal Setting
Overview of Case Management Practices and Complex Situations
Meet Angela
How Case Management Helps in Complex Situations
Assess Biopsychosocial Needs and Strengths
Plan Care That Adapts to Ongoing Needs
Key Takeaways
Section 2: Strengthening Collaboration Across Systems
Systems-Level Collaboration
Case Management Mitigates Health Disparities
Lessening the Impact of Fragmented Care
Meet Oleksandr
Linking to Resources
Advocacy
Relationship Building
Integrated Care
Key Takeaways
Section 3: Best Practices for Optimal Outcomes
What Works in Case Management?
Motivational Interviewing
Peer Support
Integrated Care
Addressing Social Determinants of Health
Section 4: Conclusion
Course Summary
Course Contributor
Resources
References
Subject Matter Expert: Kathryn Falbo-Woodson MSW, LCSW
Kathryn earned a Bachelor of Arts in Psychology from West Virginia University and a Master’s in Social Work from the University of North Carolina at Chapel Hill. She is a Licensed Clinical Social Worker and Certified Clinical Social Work Supervisor in North Carolina. Kathryn has served on the NASW-NC Chapter Board of Directors and held leadership roles with the American Foundation for Suicide Prevention-NC Chapter, including board member and president. As board president and co-chair of the Charlotte Out of the Darkness Walk, she led the chapter to national recognition. She is the founder of Forsythia Counseling, PLLC, in Charlotte, NC, and serves as a Behavioral Health Subject Matter Expert at Relias. With a background in psychotherapy, education, and advocacy in integrated care and community mental health, Kathryn has trained healthcare professionals in Motivational Interviewing, Mental Health First Aid, QPR Suicide Prevention, and other crisis interventions. Her work reflects a strong commitment to behavioral health and the professional development of those in the field.
Target Audience:
The target audience for this course is: Behavioral Health Counselors; Care and Case Managers; Marriage and Family Therapists; Nursing Personnel; Psychologists; Social Workers; Substance Use Counselors; in the following settings: Behavioral Health: Community Services, Behavioral Health: Crisis Services, Behavioral Health: Intensive Services (IRTS), Behavioral Health: Outpatient Services, Behavioral Health: Residential Services, Behavioral Health: Social Rehabilitation Facilities, Behavioral Health: Substance Use Services, Behavioral Health: Substance Use Services: In-Home.
Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.
Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.