A Culture of Caring: Providing Service as a Unique Benefit is proudly presented to you by National Association for Home Care & Hospice. Thank you. We hope that you enjoy your course.
A Culture of Caring resonates through an organization. Due to financial cuts, changing regulations and increased mergers/acquisitions, agencies have to provide care in a manner that sets them apart. The culture of a healthcare organization resonates in all areas from clinical staff, billing, HR and answering the phone. To serve customers we must take into account the values of the organization and align those with the culture of customer service. True success can be achieved resulting in a happier workplace and decreased turnover, an increase in census, and healthier patients. The idea is that happy staff care better for patients.
Learning Outcomes:
- Analyze a customer service program with a focus on the role of leaders to create a sense of urgency.
- Identify the components of a customer service training focus.
- Develop a compelling vision for change by developing short term strategy that firmly plants change in the future of an organization.
Faculty:
Marcylle Combs, MS, RN, BS, CHCE
Samatha McKay, MS, BS, CHCE