102. Home Health and Hospice CAHPS: Transforming Patient Experience into Patient Delight is proudly presented to you by National Association for Home Care & Hospice. Thank you. We hope that you enjoy your course.
Description
CAHPS outcomes are significantly impacting Home Health Value-based Purchasing, patient and family choice and the Hospice Special Focus Program. Achieving competitive CAHPS outcomes is an integral aspect of an agency’s quality strategy. Patient and family responses will be based on how a patient felt during care and in every interaction with the agency. Enable your entire team with the right mindset and tools to deliver patient delight and improve CAHPS outcomes in home health and hospice.
Learning Objective 1:
Describe the impact of CAHPS on home health and hospice.
Learning Objective 2:
Discuss five best practices for building patient service champions across your organization.
Learning Objective 3:
Explain the subtle differences in strategy for home health and hospice CAHPS.
Faculty:
Cindy Campbell MHA Healthcare Informatics, BSN, RN
Valerie Johnson PTMS, COQS, COS-C, HCS-O, HCS-D, CHHCM
Yancy McManus
Nursing Contact Hours for this module will expire on October 22, 2026.