(2020 AM) 107. Design Thinking for QAPI: Apply Innovative Thinking to Jumpstart Your Quality Program is proudly presented to you by National Association for Home Care & Hospice. Thank you. We hope that you enjoy your course.
Description:
In this interactive session, participants will learn about design thinking methodology to reframe problems and challenges into opportunities through empathy. Participants will learn about design thinking for process improvement and elevating satisfaction scores. Knowledge Gaps: Move quality beyond firefighting and into an organizational way of thinking that engages staff and solves problems right the first time. Draws upon best practices of design thinking as applied in acute care and manufacturing settings. Innovative: A best practice from Silicon Valley startups, design thinking is sweeping the globe and changing the model in acute care settings, elevating quality, engaging staff, and improving patient experience. Strategic Impact: Design thinking principles effortlessly align strategy with execution, a key challenge many organizations struggle with as they move from planning to implementation.
Learning Objectives:
- Explain innovation methodologies to challenges of all shapes and sizes to build a better performance improvement plan;
- Outline at least five ideas for performance improvement projects in the next year that will further the mission, improve quality and elevate CAHPS scores;
- Identify how to move quality beyond firefighting and into an organizational way of thinking that engages staff and solves problems right the first time.
Faculty:
Stephanie Johnston, MBA
Mardy Maki