203. Insights from the National Patient and Family Satisfaction Quality Improvement Project: Improving Your Agency's Patient Experience of Care is proudly presented to you by National Association for Home Care & Hospice. Thank you. We hope that you enjoy your course.
Description
A critical component at succeeding at value-based purchasing is improving performance on the HHCAHPS surveys. Yet, for many organizations, this can be the most difficult metric to change. In this session we'll share preliminary results of the NAHC sponsored Patient and Family Satisfaction Quality Improvement Project as well as national HHCAHPS trends from the largest CAHPS database for home health agencies. We'll also hear in an agency Project participant to discuss their own outcomes.
Learning Objective 1:
Identify best practice insights for improving patient satisfaction (HHCAHPS) scores and outcomes.
Learning Objective 2:
Discuss national patient satisfaction trends and outcomes based on data review of the HHCAHPS national database.
Learning Objective 3:
Explain operational and clinical insights from home health agencies used to improve patient satisfaction scores.
Faculty:
Carol Weir RN, MSN, MBA
Lindsay Doak, MBA
Chris Attaya, MBA
Nursing 1.0 Contact Hours awarded.