102. Hospice Benchmarking and Budget: Don’t Roll the Dice on Your Hospice Operations is proudly presented to you by National Association for Home Care & Hospice. Thank you. We hope that you enjoy your course.
Description:
The plan for financial success begins with a budget preferably one that is based in achievable and actionable KPIs. Too often Agencies take the easy way out with their approach to benchmarking and budgeting which can leave them with less chips at the table and without any face cards. As hospice agencies face continued regulatory and potential reimbursement changes there becomes pressure to achieve sustainable financial results while also meeting and exceeding quality standards. One way to manage performance is through targeted analytics and KPIs as we cannot manage what we don’t measure. It is also important to recognize that there can be a disconnect or language barrier between clinical and financial teams and KPIs can improve both transparency and communication. When used effectively in conjunction with the budget KPIs can help hospices by highlighting strengths, identifying potential opportunities, and alerting them to areas of financial concern. This session will review the KPIs every hospice agency should be considering in their budget assumptions and ongoing monitoring of financial and operational performance.
Learning Objectives
1. Describe how hospice key performance indicators (KPIs) are used to improve financial and operational performance
2. Identify KPIs used to monitor performance and create dashboards. 3. Use the KPIs, which predict financial performance, as the underlying basis for budget assumptions.
4. Manage the metrics not the dollars, and understand how management of KPI goals impact budget to actual performance.
Faculty: Lindsay Doak, Rachael Candeger, Matt Chadwick, Rachael Feeback
Nursing 1.6 Contact Hours awarded.
Nursing Contact Hours for this module will expire on July 23, 2026.