Reduce Turnover, Increase Customer Satisfaction, and Grow your Business through Caregiver Certification Programs is proudly presented to you by National Association for Home Care & Hospice. Thank you. We hope that you enjoy your course.
Attendees will gain an understanding of why training and certification matters to employees, customers, and referral sources. Learn how training and certification programs can strengthen and grow your business.
Objectives:
- Explain the need for more than basic training from both an employee and customer perspective
- Identify concerns common to new/potential employees
- Identify top concerns commonly shared by potential new customers and learn how to develop responsive action plans
Faculty: Sharon Brothers, MSW, Founder and CEO, Assisted Living Communities, Vancouver, Washington
Continuing education units are not available for this module
Track: Human Resources