Measuring the quality of long-term care organizations is a difficult process because they provide multidimensional care. Long-term care organizations address the physical aspects of care, but they also assess and treat other areas, such as social engagement, spirituality, mental health, and family education. This makes it difficult for consumers, their families, and caregivers to compare one long-term care organization to another.
Because of this, the Centers for Medicare and Medicaid Services (CMS) created a system, called the Five-Star Quality Rating System, to help the public compare long-term care organizations.
In this course, you will learn the basics of the Five-Star Quality Rating System. You will also learn how CMS uses your organization’s quality measure, staffing, and health inspection data to calculate your overall star rating. Finally, you will learn measures that you can take to help increase your rating.