Train Management to Create a Just Culture is proudly presented to you by National Association for Home Care & Hospice. Thank you. We hope that you enjoy your course.
Having a just culture is the key to knowing what to do when employees make mistakes and don’t consistently act according to your health care policies, procedures, and values. This session will show health care managers how to create a learning culture that produces the best possible outcomes, foster openness and fairness, and avoid overly punitive reactions to adverse events and errors.
Objectives:
- Describe how to build a learning culture that produces the best possible outcomes
- Discuss ways to promote openness and fairness and avoid overly punitive reactions to adverse events and errors
- Discuss ways to design safe systems
- Review ways to manage behavioral choices
Faculty: Melinda Ward, BS, MHA, NHA, Executive Director, John Knox Village, Lee's Summit, MO; Jane Durbin, RN, Clinical Manager, John Knox Village, Lee’s Summit, MO
Continuing education units are not available for this module
Track: Human Resources