Succeed by Engaging Staff at all Levels of an Organization is proudly presented to you by National Association for Home Care & Hospice. Thank you. We hope that you enjoy your course.
The rapidly changing payer system requires home care and hospice leaders to make positive changes. In response to payment changes, they should encourage the development of environments that maximize outcomes and minimize expense. Find out the steps you, too, can take to achieve quality outcomes, patient and employee satisfaction, operational excellence, and a boost in your bottom line. The key is engaging your staff and adapting your processes to future challenges like value-based purchasing and shared risk. Learn from the example of Penn Care at Home, a mid-sized agency that made plans based on what works, what fails, and what should be improved. By giving staff more say in their work, Penn Care reduced turnover rates and achieved five stars in patient satisfaction.
Categories: Management, Leadership, Financial, Operations, Clinical, Quality, Human Resources
Key Words: Staffing, HHVBP, Bundled Payments, Shared Governance, Performance Improvement, Strategic Planning
Audiences: Home Health, Hospice, Nurses, Therapists, Physicians
Objective 1: Explain structures and processes that support the delivery of high- quality care
Objective 2: Describe strategies for engaging staff at all levels
Objective 3: Identify metrics to assess the impact of practice changes on clinical and financial performance and discuss the challenging of adapting to future changes
Instructors:
Patrick Brown, MBA
Chief Financial Officer, Penn Home Care & Hospice; Bala Cynwyd, Pennsylvania
Danielle Flynn, MSN, RN
Clinical Director of Operations and Excellence, Penn Home Care & Hospice Services / Penn Medicine; Bala Cynwyd, Pennsylvania