How to Develop a Customer Service Training Program is proudly presented to you by National Association for Home Care & Hospice. Thank you. We hope that you enjoy your course.
Companies can beat the competition if they can make a lasting difference. Customer service makes that difference since employees with effective customer service skills are more committed to their jobs. Learn how to get your staff engaged by attending this interactive session on the customer service program Adventist Health launched for home health, hospice, and private duty. In 2015, Adventist formed a program development team that drew from each service line to provide feedback on the greatest challenges in the market. Based on input from the team, agency directors and field marketing staff determined issues to address in setting up a training program to energize staff.
Categories: Marketing, Business Development, Private Duty, Human Resources
Key Words: Strategic Planning, Staff Development
Audiences: Home Health, Hospice, Private Duty
Objective 1: Provide step-by-step instructions on developing a customer service program to meet agencies’ needs
Objective 2: Demonstrate the use of multi-media tools, including videos, exercises, and slideshows, to keep participants engaged
Objective 3: Examine short- and long-term goals and the need for added training to meet them
Instructor:
Peggy Doyle, BS
Marketing Director | home Care & hospice services, Adventist Health; Roseville, California